Q: How much does support
cost?
A: Our support is competitive. Please contact
your acentec representative for support pricing
options.
Q: Does acentec provide
both software and hardware support?
A: Yes. Acentec provides software support for
its applications. Hardware support is provided
by either acentec engineers (if acentec provided
your hardware) or your hardware vendor. We prefer
to provide a single call solution, which means
if you have a problem, our team will troubleshoot
it for you and work with you towards a resolution.
acentec works closely with your hardware vendor
to make sure that the network and hardware are
properly installed and supported. Our commitment
to developing and maintaining a close relationship
with you and your network and hardware vendor
means that you will not have to worry about
getting the help you need.
Q: How are staff trained
to use Medinformatix software?
A: Most training is a combination of web based
training via conference calls and on site training.
Larger practices frequently send key personnel
to our fully outfitted Irvine or Los Angeles
locations for specialized, or advanced training.
acentec also provides a number of on-line, self
help tutorials to assist users with features
they may only need occasionally, like adding
a provider, for example.
Please contact your acentec representative for
support pricing options.
Q: How long does training
usually take?
A: Training varies by practice, size, and user.
Training is truly an investment in your own
success. Our software is a feature rich suite
of tools, and while many of our physicians begin
seeing patients after a couple of hours of self
teaching, we encourage them to invest additional
time to develop a greater understanding of how
the software can benefit them. Consider a program
like MS Excel, few people use most of the features
in that program. If you knew that investing
additional time could potentially save you thousands
of dollars, or major headaches, would you?
We are committed to structuring your training
to create as little disruption to your practice
as possible. Small practice of one to four providers
are typically trained in a two week time period
with a slightly reduced patient load.
Please contact your acentec representative for
more information on training options.
Q: What is the cost of
submitting electronic claims?
A: The cost of submitting electronic claims
varies depending on the clearinghouse or other
connection that you choose. acentec has several
major clearing house partners who are happy
to show you their interfaces and explain the
costs.
Q: What happens to my
paper Superbills?
A: Burn them. Well, sort of. Our system eliminates
the need for paper superbills. Yes, that means
that the data entry of those charges is no longer
necessary since our software captures those
charges for you. Instead, your billers can spend
more time scrubbing claims and focusing on collections.
Q: How do I access the
client newsgroups?
A: Access to customer newsgroups and exchange
forums for templates, reports and forms is limited
to acentec customers. Instructions for accessing
the newsgroups and applying for a password are
available in the User Guides. The instructions
assume that users have Outlook which uses the
Outlook Express system as a newsreader. Although
this is usually easy for people to set up, you
may need the assistance of your IT staff or
contractor.
Q: Will you assist with
hardware purchasing?
A: We can provide you with a competitively priced,
complete turn key solution. We will also provide
you with basic hardware requirements, detailed
lists of recommended hardware components, and
implementation recommendations. We will work
closely with your third party IT company.
Q: Will you assist with
hardware installation?
A: We can provide you with a competitively priced,
complete turn key solution. Our engineers will
also consult with your technical staff to assist
with the purchase and installation of network
cabling and computer hardware. We can even help
you to find a network or hardware company in
your area with technical staff to assist you.
The technical staff from your area will install
the network and hardware so that they can adequately
support it later on. If you purchase your hardware
through acentec, we handle the implementation
with our in house engineers.
Q: What is the price for
your software?
A: The typical investment has three components,
software licensing, training, and hardware.
Our software licensing fees are very competitive
with the major players in the industry. Our
training and support fees are very reasonable
and priced competitively when compared to other
comparable solutions. We would be happy to share
our pricing with you in greater detail with
a short telephone conversation.
Q: What do I get for the
annual software maintenance fee?
A: The license fee entitles you to the following:
1. Software upgrades. 2. Medical Information
and Content updates including: templates, drugs,
patient education, coding updates, etc. 3. Application
support. 4. Access to the acentec Newsgroups.
These can be used to learn about the system,
interact with other users, provide feedback
to our developers, etc. 5. Exchanges: acentec
has exchanges for templates, reports and forms
which have been created by other users. You
can download these into your system. 6. Access
to discounted upgrade training. acentec offers
steeply discounted internet-based training for
new releases so that your staff can learn about
the new features. 7. Access to the acentec web
site support pages. There are links from these
to ftp pages where users can download updates,
user guides, etc.
Q: Does acentec offer
ASP pricing?
A: There is some confusion in the market about
what is ASP, so two answers follow: 1. Application
Services Provider: acentec works with a 3rd
party firm that can host applications. 2. Subscription
Pricing: at this time acentec does not offer
subscription based pricing. Contact a sales
representative for details.
Q: How long is the online
presentation?
A: Considering the usual questions, its best
to schedule at least 45 minutes for the demonstration.
Q: Does your EMR or Billing
software link to my current software?
A: Most likely, yes. acentec has links to most
major Windows and DOS billing software programs.
Q: Is Medinformatix capable
of accommodating scanned photos, images, and
documents?
A: Yes, in fact we have a fully developed PACS
module that is being sold to radiology centers
nationwide.
Q: How long has acentec
been around?
A: Acentec has been working with Medinformatix
for the past four years. Medinformatix, our
partner, has been in business for over 15 years.
Q: Does Medinformatix
support Voice and pen tablet PC's?
A: Absolutely!
Q: Can Medinformatix be
used "paperless"?
A: Yes, although going "paperless"
requires a clear and disciplined approach.
Q: Why should I invest
in Electronic Medical Record Software?
A: EMR systems have been proved to aid in substantial
reductions of cost, time and effort for the
medical community. They are a step towards quality
healthcare with minimal scope of errors and
seamless running of medical processes.
